The Challenge
Cunard faced the challenge of efficiently training 350 crew members, including waiters, chefs, and managers, on a new kitchen automation system aboard Queen Anne. With a capacity of 3,000 passengers and 15 dining venues, it was imperative to ensure smooth operations and exceptional service during the ship's maiden voyage. The crew needed to quickly learn and retain critical information about the new system to maintain Cunard's high standards of service.
The Solution
Cunard discovered Wranx, a Liverpool-based company specialising in innovative training solutions using microlearning techniques and spaced repetition. After considering various training solutions, Cunard chose Wranx for its ability to deliver bite-sized lessons that fit seamlessly into the crew's busy schedules. The training program was implemented to educate the crew on the new kitchen automation system, ensuring efficient communication and order processing between the dining halls and the kitchen.
The Results
Wranx's training program successfully prepared 350 crew members to operate the new kitchen automation system. Pre and post-training assessments showed significant knowledge gains among the crew, which translated into a seamless dining experience for passengers. The successful implementation of the training program aboard Queen Anne highlights the synergy between tradition and technology, enhancing the overall guest experience. With 15 dining venues and a passenger capacity of 3,000, the well-trained crew ensured smooth operations and exceptional service, reaffirming Cunard's commitment to excellence.
