Latest Blog Posts

How to be motivational in a sales environment

Sales , May 28 2015

Irrespective of how productive and prosperous your sales team may be at the best of times, there are bound to be occasions when they lack drive,...

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How to provide superior customer service in the food industry

Customer Service , May 26 2015

Restaurateurs, catering companies and fast-food franchise owners will all have one thing in common - the desire to deliver great customer service....

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The do's and don'ts of automotive sales training

Sales , May 21 2015

For a great deal of people, buying a new or used car will be the most exciting purchase they ever make. Not only used as a vital method of...

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How to create interactive customer service in call centers

Customer Service , May 18 2015

When it comes to managing and maintaining positive customer relationships, call centre staff have a massive role to play. Although some consumers...

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Training sales managers to coach employees successfully

Sales , May 14 2015

Despite your best intentions, traditional training methods are no longer relevant or rousing for sales staff. In the past, teaching and coaching...

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The real values of corporate e-learning

Corporate Training , May 07 2015

It is often said that people never stop learning, but as the tools to achieve this are constantly developing, it can be difficult to know which...

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Mortgages: Creating sales success

Sales , May 04 2015

Staying ahead in the mortgage market is something no lender or broker can afford to ignore. Figures from the Council of Mortgage Lenders show...

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Should medical customer service be improved?

Customer Service , April 30 2015

 

With healthcare never too far away from the headlines, it's hardly surprising that national attention has shifted towards customer service...

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Leadership training can help to boost sales

Sales , April 27 2015

Effective leadership can be make or break for an organisation. Having someone who is great at their job heading up a business is just what it...

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Banking sales: Why training matters

Sales , April 23 2015

Seeing as the financial industry has received a fair bit of criticism and negative press in recent years, banks are finding it more and more...

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