Latest Blog Posts

Training and its impact on employee retention

Corporate Training , October 28 2014

According to a report carried out by Oxford Economics, replacing members of staff costs £30,614 on average per employee. This is due to the cost...

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Onboarding new employees

Corporate Training, Onboarding , October 21 2014

Do you remember what you wanted to be when you grew up? Are you currently pursuing that career or doing something completely different? It is...

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Continual training is the key to a great customer service team

Customer Service , October 17 2014

Even if you’ve got the highest quality product around, which is available to buy at an affordable price, there are certain consumers that won’t...

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What is skill fade and how to combat it?

Corporate Training , October 14 2014

Even though every business tries to teach employees to the best of its abilities, a fair amount of knowledge will be lost over time. From teaching...

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5 tips for developing a customer-centric culture in your business

Customer Service , October 10 2014

In order for any business to strive or even survive, a profit needs to be achieved. Therefore, numerous entrepreneurs and enterprises make this...

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People buy from people with great product knowledge training

Sales, Product Knowledge , October 07 2014

Irrespective of the customer’s circumstances or buying environment, purchase decisions and the sales process can be a long drawn out affair....

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Corporate sales training - a fresh approach

Sales, Corporate Training , October 03 2014

Let’s be honest for a minute. If you let your staff know they’ve got a corporate sales training course coming up, chances are they won’t be overly...

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Stop talking and listen - unlocking the secret to increased sales

Sales , September 30 2014

What is a sure fire way to improve your sales performance? Reduce the price? Include an incentive to sweeten the deal? Encourage staff to up-sell?...

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Creating loyal customers

Customer Service , September 27 2014

Even though ‘the customer is always right’ has been challenged a fair bit in recent years, loyal purchasers and patrons still need a huge amount...

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