Wranx Employee Development Blog

Meeting customer and regulatory expectations in contact centres

E-learning, Microlearning, Compliance , February 27 2019

Like any business, contact centres have specific regulations and expectations to adhere to, from both a legal and a customer service perspective.

Gamification, Microlearning, Compliance , October 31 2018

What comes to mind when you think of compliance training? Unfortunately, it does not have the best reputation; many view it as boring and...

Compliance , October 24 2018

No matter what industry your organisation is in, legal and regulatory compliance is essential to protect it and your employees. Therefore, it’s...

Compliance , October 17 2018

Regardless of what industry your organisation is in, there will be policies and regulations that need to be adhered to. Educating employees about...

E-learning, Compliance , October 10 2018

The purpose of compliance training for employees is to aid their understanding of the legal boundaries within which their company operates....

Trends, Compliance , November 13 2017

If your organisation deals with data from people living in the EU, it’s going to have to comply with the new General Data Protection Regulation...

Microlearning, Health and Safety, Compliance, Onboarding , September 06 2017

Starting a new job can be an intimidating experience, even before you have to try and remember the huge amount of information that is typically...

Gamification, Compliance , July 20 2017

We all love to play. We like to win, we need to achieve, and to move forward. These are simple, fundamental human emotions. Simple, but also...