Blog Posts

Like any business, contact centres have specific regulations and expectations to adhere to, from both a legal and a customer service perspective.

What comes to mind when you think of compliance training? Unfortunately, it does not have the best reputation; many view it as boring and...

No matter what industry your organisation is in, legal and regulatory compliance is essential to protect it and your employees. Therefore, it’s...

Regardless of what industry your organisation is in, there will be policies and regulations that need to be adhered to. Educating employees about...

The purpose of compliance training for employees is to aid their understanding of the legal boundaries within which their company operates....

If your organisation deals with data from people living in the EU, it’s going to have to comply with the new General Data Protection Regulation...

Starting a new job can be an intimidating experience, even before you have to try and remember the huge amount of information that is typically...

We all love to play. We like to win, we need to achieve, and to move forward. These are simple, fundamental human emotions. Simple, but also...