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Meeting customer and regulatory expectations in contact centres

Like any business, contact centres have specific regulations and expectations to adhere to, from both a legal and a customer service perspective.

Ideas for great compliance training

What comes to mind when you think of compliance training? Unfortunately, it does not have the best reputation; many view it as boring and...

Why is compliance training so important?

No matter what industry your organisation is in, legal and regulatory compliance is essential to protect it and your employees. Therefore, it’s...

How to reduce costs with compliance training

Regardless of what industry your organisation is in, there will be policies and regulations that need to be adhered to. Educating employees about...

5 signs your employee compliance training is failing

The purpose of compliance training for employees is to aid their understanding of the legal boundaries within which their company operates....

What is GDPR and what do you need to know?

If your organisation deals with data from people living in the EU, it’s going to have to comply with the new General Data Protection Regulation...

How microlearning and Spaced Repetition fuels employee onboarding

Starting a new job can be an intimidating experience, even before you have to try and remember the huge amount of information that is typically...

It’s all in the game: Gamification for business

We all love to play. We like to win, we need to achieve, and to move forward. These are simple, fundamental human emotions. Simple, but also...