Latest Blog Posts

HomeAway is a vacation rental marketplace with more than 1,000,000 rental listings in 190 countries. Founded in 2005, the company is now part of...

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There’s an old saying in the customer service industry.

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Regardless of an organisation’s size or sector, customers need to keep coming through the door in order for it to survive and thrive....

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Restaurateurs, catering companies and fast-food franchise owners will all have one thing in common - the desire to deliver great customer service....

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When it comes to managing and maintaining positive customer relationships, call centre staff have a massive role to play. Although some consumers...

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With healthcare never too far away from the headlines, it's hardly surprising that national attention has shifted towards customer service...

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Regardless of an organisation’s size or sector, its success will rely on happy and satisfied customers. If treated with respect and given the...

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Even though customer service has the potential to boost buyer satisfaction and change someone’s perception of an organisation, it is often...

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Even if you’ve got the highest quality product around, which is available to buy at an affordable price, there are certain consumers that won’t...

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In order for any business to strive or even survive, a profit needs to be achieved. Therefore, numerous entrepreneurs and enterprises make this...

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