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A look back at the Future of the Contact Centre Conference!

Last week, the Wranx team were silver sponsors and exhibitors at the Future of the Contact Centre Conference in London. The conference was busy,...

Wranx is sponsoring the Future of the Contact Centre Conference!

We are pleased to announce that our first event of 2020 is the Future of the Contact Centre Conference! The conference will take place on February...

What should be included in customer service training?

In recent years, organisations have placed a heavy focus on the customer experience (CX), and the desire to improve this will continue to growas we

How to improve your customer retention strategy

Customer retention refers to the ability of a company or product to retain its customers over a specified period. A high customer retention rate...

An interview with HomeAway

HomeAway is a vacation rental marketplace with more than 1,000,000 rental listings in 190 countries. Founded in 2005, the company is now part of...

Why the customer’s always right - finding the value

There’s an old saying in the customer service industry.

Taking your customer service to a new level

Regardless of an organisation’s size or sector, customers need to keep coming through the door in order for it to survive and thrive....

How to provide superior customer service in the food industry

Restaurateurs, catering companies and fast-food franchise owners will all have one thing in common - the desire to deliver great customer service....

How to create interactive customer service in call centers

When it comes to managing and maintaining positive customer relationships, call centre staff have a massive role to play. Although some consumers...