Latest Blog Posts

An interview with HomeAway

HomeAway is a vacation rental marketplace with more than 1,000,000 rental listings in 190 countries. Founded in 2005, the company is now part of...

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Why the customer’s always right - finding the value

Customer Service , May 10 2017

There’s an old saying in the customer service industry.

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Taking your customer service to a new level

Customer Service , June 22 2015

Regardless of an organisation’s size or sector, customers need to keep coming through the door in order for it to survive and thrive....

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How to provide superior customer service in the food industry

Customer Service , May 26 2015

Restaurateurs, catering companies and fast-food franchise owners will all have one thing in common - the desire to deliver great customer service....

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How to create interactive customer service in call centers

Customer Service , May 18 2015

When it comes to managing and maintaining positive customer relationships, call centre staff have a massive role to play. Although some consumers...

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Should medical customer service be improved?

Customer Service , April 30 2015


With healthcare never too far away from the headlines, it's hardly surprising that national attention has shifted towards customer service...

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Improving customer service training with e-learning

Customer Service , April 13 2015

Regardless of an organisation’s size or sector, its success will rely on happy and satisfied customers. If treated with respect and given the...

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What are the benefits of customer service training?

Customer Service , April 02 2015

Even though customer service has the potential to boost buyer satisfaction and change someone’s perception of an organisation, it is often...

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Continual training is the key to a great customer service team

Customer Service , October 17 2014

Even if you’ve got the highest quality product around, which is available to buy at an affordable price, there are certain consumers that won’t...

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