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In recent years, organisations have placed a heavy focus on the customer experience (CX), and the desire to improve this will continue to growas we
In recent years, organisations have placed a heavy focus on the customer experience (CX), and the desire to improve this will continue to growas we
Customer retention refers to the ability of a company or product to retain its customers over a specified period. A high customer retention rate...
HomeAway is a vacation rental marketplace with more than 1,000,000 rental listings in 190 countries. Founded in 2005, the company is now part of...
There’s an old saying in the customer service industry.
Regardless of an organisation’s size or sector, customers need to keep coming through the door in order for it to survive and thrive....
Restaurateurs, catering companies and fast-food franchise owners will all have one thing in common - the desire to deliver great customer service....
When it comes to managing and maintaining positive customer relationships, call centre staff have a massive role to play. Although some consumers...
With healthcare never too far away from the headlines, it's hardly surprising that national attention has shifted towards customer service...
Regardless of an organisation’s size or sector, its success will rely on happy and satisfied customers. If treated with respect and given the...
