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What should be included in customer service training?

In recent years, organisations have placed a heavy focus on the customer experience (CX), and the desire to improve this will continue to growas we

How to improve your customer retention strategy

Customer retention refers to the ability of a company or product to retain its customers over a specified period. A high customer retention rate...

An interview with HomeAway

HomeAway is a vacation rental marketplace with more than 1,000,000 rental listings in 190 countries. Founded in 2005, the company is now part of...

Why the customer’s always right - finding the value

There’s an old saying in the customer service industry.

Taking your customer service to a new level

Regardless of an organisation’s size or sector, customers need to keep coming through the door in order for it to survive and thrive....

How to provide superior customer service in the food industry

Restaurateurs, catering companies and fast-food franchise owners will all have one thing in common - the desire to deliver great customer service....

How to create interactive customer service in call centers

When it comes to managing and maintaining positive customer relationships, call centre staff have a massive role to play. Although some consumers...

Should medical customer service be improved?

 

With healthcare never too far away from the headlines, it's hardly surprising that national attention has shifted towards customer service...

Improving customer service training with e-learning

Regardless of an organisation’s size or sector, its success will rely on happy and satisfied customers. If treated with respect and given the...