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How to improve customer service skills in retail

The importance of great customer service skills often gets overlooked, but you should never...

A look back at the Future of the Contact Centre Conference!

Last week, the Wranx team were silver sponsors and exhibitors at the Future of the Contact...

What should be included in customer service training?

In recent years, organisations have placed a heavy focus on the customer experience (CX), and...

How to improve your customer retention strategy

Customer retention refers to the ability of a company or product to retain its customers over a...

An interview with HomeAway

HomeAway is a vacation rental marketplace with more than 1,000,000 rental listings in 190...

Taking your customer service to a new level

Regardless of an organisation’s size or sector, customers need to keep coming through the door...

How to provide superior customer service in the food industry

Restaurateurs, catering companies and fast-food franchise owners will all have one thing in...