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How to improve your customer retention strategy

Customer retention refers to the ability of a company or product to retain its customers over a specified period. A high customer retention rate...

Is your retail training enhancing employee performance?

 Employee training is an incredibly important investment. According to Training Magazine’s 2018 Training Industry Report, training expenditures in...

How to exceed customer expectations and improve satisfaction in retail

The customer experience is a customer’s perception of how a company treats them. These perceptions affect their behavior and drives their loyalty....

How to maintain health, safety and security standards in retail

The retail sector is a significant contributor to the UK economy, employing approximately 4.9 million people and generating £406 billion in sales...

Product knowledge: the more you know, the more you sell

Why is product knowledge a powerful skill for salespeople to possess? The simple reason is: the more you know, the more you sell.  A study found...

Quick ways to improve your product knowledge training

Good product knowledge is invaluable to a company due to it being a contributor to the growth and sustainability of an organisation. Product...

Five signs your employees need to improve their product knowledge

Strong product knowledge among employees is crucial for an organisation’s success. Knowing your own product and being able to talk about it...

How product and service knowledge helps employees

Product and service knowledge is an important skill for employees to have across all industries, especially for those dealing with customers on a...

Tata Steel Europe takes home a Steelie after implementing Wranx!

Wranx would like to congratulate Tata Steel Europe, who won the coveted 2018 Steelie Award for ‘Excellence in education and training’ following...