Blog Posts

Retail customers want more than just friendly staff; they expect recommendations and excellent product knowledge. One study found that more than...

In recent years, organisations have placed a heavy focus on the customer experience (CX), and the desire to improve this will continue to growas we

Customer retention refers to the ability of a company or product to retain its customers over a specified period. A high customer retention rate...

 Employee training is an incredibly important investment. According to Training Magazine’s 2018 Training Industry Report, training expenditures in...

The customer experience is a customer’s perception of how a company treats them. These perceptions affect their behavior and drives their loyalty....

The retail sector is a significant contributor to the UK economy,  generating £437 billion in sales and providing 3 million jobs in 2020. Like any...

Why is product knowledge a powerful skill for salespeople to possess? The simple reason is: the more you know, the more you sell.  A study found...

Good product knowledge is invaluable to a company due to it being a contributor to the growth and sustainability of an organisation. Product...

Strong product knowledge among employees is crucial for an organisation’s success. Knowing your own product and being able to talk about it...