Wranx Employee Development Blog

How to exceed customer expectations and improve satisfaction in retail

Sales, Product Knowledge, Sales Training, Retail , April 03 2019

The customer experience is a customer’s perception of how a company treats them. These perceptions affect their behavior and drives their loyalty....

Sales, Product Knowledge, Sales Training, Health and Safety, Retail , March 20 2019

The retail sector is a significant contributor to the UK economy, employing approximately 4.9 million people and generating £406 billion in sales...

Product Knowledge, Sales Training , December 10 2018

Why is product knowledge a powerful skill for salespeople to possess? The simple reason is: the more you know, the more you sell. A study found...

Product Knowledge, Sales Training , December 03 2018

Good product knowledge is invaluable to a company due to it being a contributor to the growth and sustainability of an organisation. Product...

Microlearning, Product Knowledge, Sales Training , November 26 2018

Strong product knowledge among employees is crucial for an organisation’s success. Knowing your own product and being able to talk about it...

Sales Training , March 21 2018

Few functions in a business have as direct an effect on its bottom line as sales. The more you sell, the bigger your revenues and profits. This...

E-learning, Sales Training , September 29 2017

The benefits of e-learning for sales training are well documented, with cost and time savings as a result of the reduced need for classroom-based...