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How to exceed customer expectations and improve satisfaction in retail

The customer experience is a customer’s perception of how a company treats them. These perceptions affect their behavior and drives their loyalty....

How to maintain health, safety and security standards in retail

The retail sector is a significant contributor to the UK economy, employing approximately 4.9 million people and generating £406 billion in sales...

Product knowledge: the more you know, the more you sell

Why is product knowledge a powerful skill for salespeople to possess? The simple reason is: the more you know, the more you sell.  A study found...

Quick ways to improve your product knowledge training

Good product knowledge is invaluable to a company due to it being a contributor to the growth and sustainability of an organisation. Product...

Five signs your employees need to improve their product knowledge

Strong product knowledge among employees is crucial for an organisation’s success. Knowing your own product and being able to talk about it...

How to build a killer sales team

Few functions in a business have as direct an effect on its bottom line as sales. The more you sell, the bigger your revenues and profits. This...

How to use e-learning for sales training

The benefits of e-learning for sales training are well documented, with cost and time savings as a result of the reduced need for classroom-based...