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Meeting customer and regulatory expectations in contact centres

Like any business, contact centres have specific regulations and expectations to adhere to, from both a legal and a customer service perspective.

An interview with HomeAway

HomeAway is a vacation rental marketplace with more than 1,000,000 rental listings in 190 countries. Founded in 2005, the company is now part of...

Infographic: Measuring improved performance with assessments

Organisations spend a lot of time and budget training their employees in a variety of fields, including compulsory training such as compliance or...

How Wranx unlocks the value of your training materials: a guide to content conversion

As part of our service at Wranx, we aim to make your onboarding experience as seamless as possible, ensuring you are supported every step of the...

Five signs your employees need to improve their product knowledge

Strong product knowledge among employees is crucial for an organisation’s success. Knowing your own product and being able to talk about it...

Ideas for great compliance training

What comes to mind when you think of compliance training? Unfortunately, it does not have the best reputation; many view it as boring and...

The benefits of taking health and safety training to mobile

Not only do organisations have a duty of care for their employees, but it’s in their interests to protect themselves legally too, so health and...

Can micro- & e-learning help with continuing professional development?

With a few exceptions, training is not something that should be done once and not revisited. Generally speaking, it should be carried out...

Developing product knowledge training through microlearning

Your company might have great salespeople, but if they don’t know their stuff about your products or services then you’re not going to make sales...