Blog Posts

Rapid changes in technology mean that the work environment is constantly evolving and organisations have to prepare for, and embrace, a digital...

Each year, we conduct an annual user and client survey in order to collect feedback surrounding our platform and service. After running the...

No matter what type of contact centre your business uses, whether it be inbound or outbound, agents will have to deal with a variety of...

Organisations spend a lot of time and budget training their employees in a variety of fields, including compulsory training such as compliance or...

As part of our service at Wranx, we aim to make your onboarding experience as seamless as possible, ensuring you are supported every step of the...

Health and safety training is essential for all companies involved in high-hazard industries, but how effective is it? Problems can arise when...

Are you wondering why after training, you are unable to recall what you have just learnt? Adam Robinson, author of  What Smart Students Know said:...

Have you ever walked out of a training session and realised you’ve already forgotten some of the information you were told? If you think not,...

It’s interesting how some people you know have the most remarkable memory. But how are they able to retain so much information and recall with...