Latest Blog Posts

Dealing with vulnerable customers and complaints in contact centres

No matter what type of contact centre your business uses, whether it be inbound or outbound, agents will have to deal with a variety of...

Continue Reading >

Infographic: Measuring improved performance with assessments

Organisations spend a lot of time and budget training their employees in a variety of fields, including compulsory training such as compliance or...

Continue Reading >

How Wranx unlocks the value of your training materials: a guide to content conversion

As part of our service at Wranx, we aim to make your onboarding experience as seamless as possible, ensuring you are supported every step of the...

Continue Reading >

Spaced Repetition and gamification: Useful tools in health and safety training

Health and safety training is essential for all companies involved in high-hazard industries, but how effective is it? Problems can arise when...

Continue Reading >

The importance of active recall

Are you wondering why after training, you are unable to recall what you have just learnt? Adam Robinson, author of  What Smart Students Know said:...

Continue Reading >

Why is knowledge retention important in business?

Have you ever walked out of a training session and realised you’ve already forgotten some of the information you were told? If you think not,...

Continue Reading >

It's not just Spaced Repetition with Wranx - It's personal

Spaced Repetition, Tony , April 23 2018

It’s interesting how some people you know have the most remarkable memory. But how are they able to retain so much information and recall with...

Continue Reading >

Spaced Repetition, gamification and microlearning: a glossary of terms

E-learning has done a huge amount to reduce the cost of training for businesses, make it easier for them to deliver and make it more convenient...

Continue Reading >

What is Spaced Repetition learning?

Spaced Repetition , July 28 2017

If you’ve read much about employee learning of late, you’ll likely have heard about Spaced Repetition. It’s something of an ‘in thing’ where...

Continue Reading >

Keep on keepin’ on - the benefits of overlearning

Learning something new takes time, enthusiasm and, above all, practice. The more practice the better and that means repetition. We perfect our...

Continue Reading >