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Product and service knowledge is an important skill for employees to have across all industries, especially for those dealing with customers on a...

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The purpose of compliance training for employees is to aid their understanding of the legal boundaries within which their company operates....

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Organisations work hard to recruit and attract new employees in the hope that top performing talent will help them grow. Finding the top talent...

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Regardless of an organisation’s size and sector, health and safety training is an essential activity. Providing staff with greater expertise and...

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With a few exceptions, training is not something that should be done once and not revisited. Generally speaking, it should be carried out...

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As an alternative to traditional multiple-choice assessment, Certainty Based Marking (CBM) helps employees to learn in a more confident,...

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We recently looked at how organisations can evaluate training effectiveness by covering Professor Donald Kirkpatrick’s four levels of evaluation:

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Training is a key part of any organisation. It doesn’t just enable employees to do their job, but it plays a role in determining how productive...

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Have you ever been uncertain of an answer for a multiple-choice test question, so guessed and got it right? It’s almost certain that you have –...

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The benefits of e-learning for sales training are well documented, with cost and time savings as a result of the reduced need for classroom-based...

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