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Technology is continuing to improve and has shown to be a leading cause of disruption in business over the recent years. Businesses are slowly...
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Meeting customer and regulatory expectations in contact centres
Like any business, contact centres have specific regulations and expectations to adhere to, from both a legal and a customer service perspective.
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Contact centre basics which drive efficiency
In order to run a successful contact centre, operational efficiency needs to be continuously upheld. There are different components to contact...
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Dealing with vulnerable customers and complaints in contact centres
No matter what type of contact centre your business uses, whether it be inbound or outbound, agents will have to deal with a variety of...
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Best practices to effectively onboard contact centre staff
Why is onboarding important?
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An interview with Tata Steel Europe
We recently sat down with Andrew Barker, Head of Academy at Tata Steel Europe. He spoke to us about the positive impact Wranx has generated for...
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Return on investment: make learning rewarding
Calculating the return on investment for training can be challenging as the benefits and outcomes can be difficult to measure. Training can be a...
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How product and service knowledge helps employees
Product and service knowledge is an important skill for employees to have across all industries, especially for those dealing with customers on a...
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5 signs your employee compliance training is failing
The purpose of compliance training for employees is to aid their understanding of the legal boundaries within which their company operates....
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