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Employee evaluation is a significant process for any organisation, as being able to identify your staff’s strengths and weaknesses is integral to...
Employee evaluation is a significant process for any organisation, as being able to identify your staff’s strengths and weaknesses is integral to...
Annually, Training Industry, Inc. compile lists of the Top 20 Training Companies based on extensive research and analysis of companies around the...
Just over a week ago, the Women in Learning Conference took place – the first ever in the UK! The creation of the event stemmed from Donald H...
Technology is continuing to improve and has shown to be a leading cause of disruption in business over the recent years. Businesses are slowly...
Like any business, contact centres have specific regulations and expectations to adhere to, from both a legal and a customer service perspective.
In order to run a successful contact centre, operational efficiency needs to be continuously upheld. There are different components to contact...
No matter what type of contact centre your business uses, whether it be inbound or outbound, agents will have to deal with a variety of...
Why is onboarding important?
