Latest Blog Posts

Like any business, contact centres have specific regulations and expectations to adhere to, from both a legal and a customer service perspective.

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In order to run a successful contact centre, operational efficiency needs to be continuously upheld. There are different components to contact...

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No matter what type of contact centre your business uses, whether it be inbound or outbound, agents will have to deal with a variety of...

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Why is onboarding important?

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We recently sat down with Andrew Barker, Head of Academy at Tata Steel Europe. He spoke to us about the positive impact Wranx has generated for...

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Calculating the return on investment for training can be challenging as the benefits and outcomes can be difficult to measure. Training can be a...

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Product and service knowledge is an important skill for employees to have across all industries, especially for those dealing with customers on a...

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The purpose of compliance training for employees is to aid their understanding of the legal boundaries within which their company operates....

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Organisations work hard to recruit and attract new employees in the hope that top performing talent will help them grow. Finding the top talent...

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Regardless of an organisation’s size and sector, health and safety training is an essential activity. Providing staff with greater expertise and...

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