Latest Blog Posts

Meeting customer and regulatory expectations in contact centres

E-learning, Microlearning, Compliance , February 27 2019

Like any business, contact centres have specific regulations and expectations to adhere to, from both a legal and a customer service perspective.

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Contact centre basics which drive efficiency

In order to run a successful contact centre, operational efficiency needs to be continuously upheld. There are different components to contact...

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Dealing with vulnerable customers and complaints in contact centres

No matter what type of contact centre your business uses, whether it be inbound or outbound, agents will have to deal with a variety of...

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Best practices to effectively onboard contact centre staff

Why is onboarding important?

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An interview with Tata Steel Europe

We recently sat down with Andrew Barker, Head of Academy at Tata Steel Europe. He spoke to us about the positive impact Wranx has generated for...

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Return on investment: make learning rewarding

Corporate Training, E-learning , December 13 2018

Calculating the return on investment for training can be challenging as the benefits and outcomes can be difficult to measure. Training can be a...

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How product and service knowledge helps employees

E-learning, Product Knowledge , November 19 2018

Product and service knowledge is an important skill for employees to have across all industries, especially for those dealing with customers on a...

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5 signs your employee compliance training is failing

E-learning, Compliance , October 10 2018

The purpose of compliance training for employees is to aid their understanding of the legal boundaries within which their company operates....

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How e-learning helps with onboarding and employee retention

Mobile Learning, E-learning, Onboarding , September 26 2018

Organisations work hard to recruit and attract new employees in the hope that top performing talent will help them grow. Finding the top talent...

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Playing at safety: Gamification of health and safety training

Regardless of an organisation’s size and sector, health and safety training is an essential activity. Providing staff with greater expertise and...

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