Latest Blog Posts

In order to run a successful contact centre, operational efficiency needs to be continuously upheld. There are different components to contact...

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No matter what type of contact centre your business uses, whether it be inbound or outbound, agents will have to deal with a variety of...

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Calculating the return on investment for training can be challenging as the benefits and outcomes can be difficult to measure. Training can be a...

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Expand the value of the training you deliver.

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Onboarding is the process of introducing new employees and helping them integrate into an organisation. Many people mistakenly believe that...

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 An effective employee onboarding programme is essential in order to integrate new employees into an organisation and reduce staff turnover, as...

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The Gig economy introduces a new way of working in modern society, characterised ‘by the prevalence of short-term contracts or freelance work, as...

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The issue of employee engagement has been a popular conversation in recent years in the Learning and Development community, as employers are...

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Do you know what gamification in business is? As a specialist term, many people will not have come across it before, but the vast majority of us...

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Corporate learning professionals are facing the impact of a wind of change. The way we learn, and the way we think about the way we learn, is...

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