Blog Posts

Annually, Training Industry, Inc. compile lists of the Top 20 Training Companies based on extensive research and analysis of companies around the...

Moving towards the future, corporate businesses are witnessing how quickly the work environment is evolving and the implementation of new...

In order to run a successful contact centre, operational efficiency needs to be continuously upheld. There are different components to contact...

No matter what type of contact centre your business uses, whether it be inbound or outbound, agents will have to deal with a variety of...

Calculating the return on investment for training can be challenging as the benefits and outcomes can be difficult to measure. Training can be a...

Expand the value of the training you deliver.

Onboarding is the process of introducing new employees and helping them integrate into an organisation. Many people mistakenly believe that...

 An effective employee onboarding programme is essential in order to integrate new employees into an organisation and reduce staff turnover, as...

The Gig economy introduces a new way of working in modern society, characterised ‘by the prevalence of short-term contracts or freelance work, as...