Latest Blog Posts

Contact centre basics which drive efficiency

In order to run a successful contact centre, operational efficiency needs to be continuously upheld. There are different components to contact...

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Dealing with vulnerable customers and complaints in contact centres

No matter what type of contact centre your business uses, whether it be inbound or outbound, agents will have to deal with a variety of...

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Return on investment: make learning rewarding

Corporate Training, E-learning , December 13 2018

Calculating the return on investment for training can be challenging as the benefits and outcomes can be difficult to measure. Training can be a...

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We are not a competitor; we are your differentiator

Expand the value of the training you deliver.

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The importance of effective employee onboarding

Corporate Training, Onboarding , September 19 2018

Onboarding is the process of introducing new employees and helping them integrate into an organisation. Many people mistakenly believe that...

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Here's why blended learning is best for employee onboarding

Corporate Training, Onboarding , September 13 2018

 An effective employee onboarding programme is essential in order to integrate new employees into an organisation and reduce staff turnover, as...

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How mobile training can effectively train dispersed workforces in the gig economy

The Gig economy introduces a new way of working in modern society, characterised ‘by the prevalence of short-term contracts or freelance work, as...

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Is 'Engagement' the elephant in the room?

Corporate Training, Tony , June 27 2018

The issue of employee engagement has been a popular conversation in recent years in the Learning and Development community, as employers are...

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How the gamification of learning can benefit your business

Do you know what gamification in business is? As a specialist term, many people will not have come across it before, but the vast majority of us...

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A change is gonna come: Rippling the waters of corporate learning

Corporate Training , July 26 2017

Corporate learning professionals are facing the impact of a wind of change. The way we learn, and the way we think about the way we learn, is...

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