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Infographic: How to prepare your workforce for the future

Moving towards the future, corporate businesses are witnessing how quickly the work environment is...

Contact centre basics which drive efficiency

In order to run a successful contact centre, operational efficiency needs to be continuously...

Dealing with vulnerable customers and complaints in contact centres

No matter what type of contact centre your business uses, whether it be inbound or outbound, agents...

Return on investment: make learning rewarding

Calculating the return on investment for training can be challenging as the benefits and outcomes...

The importance of effective employee onboarding

Onboarding is the process of introducing new employees and helping them integrate into an...

Here's why blended learning is best for employee onboarding

 An effective employee onboarding programme is essential in order to integrate new employees into...

How mobile training can effectively train dispersed workforces in the gig economy

The Gig economy introduces a new way of working in modern society, characterised ‘by the prevalence...