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Moving towards the future, corporate businesses are witnessing how quickly the work environment is evolving and the implementation of new...
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Contact centre basics which drive efficiency
In order to run a successful contact centre, operational efficiency needs to be continuously upheld. There are different components to contact...
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Dealing with vulnerable customers and complaints in contact centres
No matter what type of contact centre your business uses, whether it be inbound or outbound, agents will have to deal with a variety of...
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Return on investment: make learning rewarding
Calculating the return on investment for training can be challenging as the benefits and outcomes can be difficult to measure. Training can be a...
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We are not a competitor; we are your differentiator
Expand the value of the training you deliver.
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The importance of effective employee onboarding
Onboarding is the process of introducing new employees and helping them integrate into an organisation. Many people mistakenly believe that...
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Here's why blended learning is best for employee onboarding
An effective employee onboarding programme is essential in order to integrate new employees into an organisation and reduce staff turnover, as...
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How mobile training can effectively train dispersed workforces in the gig economy
The Gig economy introduces a new way of working in modern society, characterised ‘by the prevalence of short-term contracts or freelance work, as...
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Is 'Engagement' the elephant in the room?
The issue of employee engagement has been a popular conversation in recent years in the Learning and Development community, as employers are...
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