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Employee training is an incredibly important investment. According to Training Magazine’s 2018 Training Industry Report, training expenditures in...
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How to exceed customer expectations and improve satisfaction in retail
The customer experience is a customer’s perception of how a company treats them. These perceptions affect their behavior and drives their loyalty....
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Using incentives to engage and motivate retail teams
Every business knows that a dedicated team of employees is behind the growth of its success. In regard to retail, knowledgeable and passionate...
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How to maintain health, safety and security standards in retail
The retail sector is a significant contributor to the UK economy, employing approximately 4.9 million people and generating £406 billion in sales...
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Meeting customer and regulatory expectations in contact centres
Like any business, contact centres have specific regulations and expectations to adhere to, from both a legal and a customer service perspective.
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Contact centre basics which drive efficiency
In order to run a successful contact centre, operational efficiency needs to be continuously upheld. There are different components to contact...
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A look back at Learning Technologies 2019
This year, Wranx exhibited at and sponsored Learning Technologies for the fourth year running – and it was a busy, but fantastic, two days! The...
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Dealing with vulnerable customers and complaints in contact centres
No matter what type of contact centre your business uses, whether it be inbound or outbound, agents will have to deal with a variety of...
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An interview with HomeAway
HomeAway is a vacation rental marketplace with more than 1,000,000 rental listings in 190 countries. Founded in 2005, the company is now part of...
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