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How to maintain health, safety and security standards in retail

The retail sector is a significant contributor to the UK economy, employing approximately 4.9 million people and generating £406 billion in sales...

Meeting customer and regulatory expectations in contact centres

Like any business, contact centres have specific regulations and expectations to adhere to, from both a legal and a customer service perspective.

Contact centre basics which drive efficiency

In order to run a successful contact centre, operational efficiency needs to be continuously upheld. There are different components to contact...

A look back at Learning Technologies 2019

This year, Wranx exhibited at and sponsored  Learning Technologies for the fourth year running – and it was a busy, but fantastic, two days! The...

Dealing with vulnerable customers and complaints in contact centres

No matter what type of contact centre your business uses, whether it be inbound or outbound, agents will have to deal with a variety of...

An interview with HomeAway

HomeAway is a vacation rental marketplace with more than 1,000,000 rental listings in 190 countries. Founded in 2005, the company is now part of...

Best practices to effectively onboard contact centre staff

Why is onboarding important?

Infographic: Measuring improved performance with assessments

Organisations spend a lot of time and budget training their employees in a variety of fields, including compulsory training such as compliance or...

Wranx returns to Learning Technologies for the fourth year running!

We are, once again, returning to Europe’s largest technology and learning exhibition and conference: Learning Technologies! If you’re coming along...