Latest Blog Posts

Each year, we conduct an annual user and client survey in order to collect feedback surrounding our platform and service. After running the...

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 Employee training is an incredibly important investment. According to Training Magazine’s 2018 Training Industry Report, training expenditures in...

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The customer experience is a customer’s perception of how a company treats them. These perceptions affect their behavior and drives their loyalty....

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Every business knows that a dedicated team of employees is behind the growth of its success. In regard to retail, knowledgeable and passionate...

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The retail sector is a significant contributor to the UK economy, employing approximately 4.9 million people and generating £406 billion in sales...

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Like any business, contact centres have specific regulations and expectations to adhere to, from both a legal and a customer service perspective.

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In order to run a successful contact centre, operational efficiency needs to be continuously upheld. There are different components to contact...

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This year, Wranx exhibited at and sponsored  Learning Technologies for the fourth year running – and it was a busy, but fantastic, two days! The...

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No matter what type of contact centre your business uses, whether it be inbound or outbound, agents will have to deal with a variety of...

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HomeAway is a vacation rental marketplace with more than 1,000,000 rental listings in 190 countries. Founded in 2005, the company is now part of...

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